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Withdrawal & complaints

 

Withdrawal

 

In the event of a purchase, a consumer has the possibility to dissolve the agreement for 14 days without giving any reason. This period commences on the day following receipt of all products by the consumer or a by the consumer announced representative. During the reflection period, the consumer shall handle the product and the packaging with care. He will only unpack or use the product to the extent necessary in order to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will have the product and if reasonably possible- in the original condition and packaging returned to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.


If the consumer wants to use his right of withdrawal he is obliged to make this known to the entrepreneur within 14 days of receipt of all the products. The consumer can do this by means of the standard form. After the consumer expressed wanting to make use of his right of withdrawal, the consumer shall return the product within 14 days to the entrepreneur. The consumer must prove that the products are returned in a timely manner, for example by means of a proof of mail delivery.
If the consumer at the end of the statutory period in paragraph 2 and 3 of this article has not expressed to want to make use of his right of withdrawal or the product has not been returned to the entrepreneur, the sale is a fact.

 

Products that are made to consumer specifications are not eligible for withdrawal. This includes all fabrics cut to specifications. The sale is definitive instantly after payment. Are you in doubt about a fabric or color? Please order a sample before placing your order ! Click here!
In case of a incorrect delivery of fabrics (e.g. wrong collor or fabric) the consumer has the right of withdrawal, even with customized orders.

 

Complaints

We advise to contact us as soon as possible, if you have any complaints. This can be done by sending an e-mail to [email protected]. In case you don’t find your complaint has been resolved, you have the option to file your complaint with Stichting WebwinkelKeur. Since the 15th of February it’s also possible for consumers in the EU to report complaints to the ODR platform of the European Union. This ODR platform can be found at http://ec.europa.eu/odr.

WebwinkelKeur Webwinkel Keurmerk

De waardering van www.yesfabrics.nl bij Webwinkel Keurmerk Klantbeoordelingen is 9.6/10 gebaseerd op 110 reviews.

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